At A2Z Brand Solutions, we are committed to delivering high-quality digital services. Due to the nature of our work, our refund policy is outlined below.
1. Service-Based Work
As we provide digital services (such as website development, marketing, SEO, branding, and advertising), refunds are handled according to the stage of the project.
- Initial deposits are non-refundable, as they cover planning, research, and resource allocation.
- If a project is canceled by the client after work has started, a refund may be considered only for the portion of work not yet completed.
- Completed milestones are non-refundable.
2. Digital Marketing & Advertising Services
- Fees paid for campaign setup, strategy development, and management are non-refundable.
- Advertising budgets paid directly to platforms (Google, Meta, etc.) are non-refundable and subject to their own policies.
3. Subscription or Maintenance Plans
- Monthly service fees are non-refundable once the service period has started.
- Clients may cancel future billing with prior written notice (as per agreement).
4. Delays or Client Non-Response
If a project is delayed due to lack of required information, approvals, or materials from the client, refunds will not be issued.
5. Exceptional Circumstances
Refund requests due to exceptional cases will be reviewed on a case-by-case basis at the discretion of A2Z Brand Solutions management.
6. How to Request a Refund
To request a refund review, please contact us at:
📧 info@a2zbrandsolutions.com
Include your project details and reason for the request.
7. Policy Updates
We reserve the right to modify this Refund Policy at any time. Updated versions will be posted on this page with a revised effective date.